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Kim Clark Avatar

Mother

Shameful treatment of a United States Marine by United Airlines

Posted By: Kim Clark 05-06-12

 

My 18 y/o United States Marine son (2nd Bn, 1st Mar, Golf Co, 1st Plt) was home for a few days leave, from the 27 of April until the 6th of May, here in central Iowa where he grew up and has always lived. He had just gotten home from South Korea, and was able to surprise his girl-friend and all of our family with his leave home. He is leaving again in a couple weeks for his next overseas deployment that will keep him gone until the end of December, with very limited contact. Sunday morning (May 6th), he was at the Des Moines, Iowa Int’l Airport at about 5 a.m. waiting in line to check in for his ticket to fly back to Camp Pendleton, CA.

He got to the counter for what he assumed was the First Class/Military line like the other airports he’s flown from. At the counter, the woman asked him if he was First class and he said no, Military. She then refused to serve him and made him go to the end of the Economy line, causing him to almost miss his flight! Not only was this insulting, but also embarrassing and hurtful for a young man flying alone, sad and lonely, knowing this visit was the last time he sees his family and friends for a long time. Apparently, to United Airlines at the DSM Iowa International Airport, our Military men and women, that are willing to die for their country, don’t deserve First Class accommodations, but instead are considered “The End Of The Line ECONOMY”. For shame UA and Des Moines airport…our military deserves so much better!

We have contacted the many news departments in Iowa, as well as our state representatives in an effort to make sure this never happens again to any active duty man or woman that comes through our wonderful state of Iowa.

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Comments (9)

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amanda michalski Avatar

Family

I think all of the military should fly first class, this is too bad..

Posted by: amanda michalski on 01/13/2013

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Jennifer squire Avatar

Spouse

Wow. Some people just really make you wonder. I really agree with what you said. I am also happy that you contacted the new departments in Iowa!! :) Hope everything is going well now. Have a blessed day.

Posted by: Jennifer squire on 05/26/2012

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Felicia Miedema Avatar

Mother

We had a very different experience this past Tuesday when my son was flying out of Des Moines at 6:00 a.m. to go to MCT at Camp Pendleton. The airport was incredibly busy with early morning flights and the line to get up to the security check was over an hour! American Airlines arranged for my son to be escorted by security through the line so that he could make his flight! Worrying that other people might resent his special treatment, he apologized to a few people who were waiting in the long line and worrying about making their own flights. Each one responded with words of encouragement and thanks for his service. I guess it just depends on who you happen to work with. Sorry about your experience. I'm sure it is not representative of the many people who go out of their way to honor our soldiers.

Posted by: Felicia Miedema on 05/26/2012

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Kim Clark Avatar

Mother

For an update, we heard from both the airport officials and the UA officials...the airport said essentially it's not their problem and blew me off. The email from them was 2 sentences long. UA said it was possible he lied and asked us to prove it. Isn't that great? Still working on getting an interview...

Posted by: Kim Clark on 05/09/2012

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Kim Clark Avatar

Mother

Heard from the Governor's office finally, and they are also referring it to the Iowa DOT, so HOPEFFULLY we will finally get somewhere with this!!

Posted by: Kim Clark on 05/26/2012

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Samantha Antonakakis Avatar

Mother

1st My son is also an 18yr old Marine. I believe our Men and Women who serve our country try should fly 1st class and fly for free! I hope United Airlines changes their view and that woman is fired. As she should have just taken care of him.

Posted by: Samantha Antonakakis on 05/08/2012

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Kim Clark Avatar

Mother

I'm with you all the way on that one! :) Honestly though, we didn't even want anything more than an apology to our son. We were good with that. We are still fighting for this to be dealt with, and hopefully can get some kind of policy that keeps things like this from happening again! Thanks for your support Samantha!

Posted by: Kim Clark on 05/26/2012

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Carolyn  Alvarado Avatar

Mother

Kim,
My hear goes out to your son, My Marine Son....People take for granted all that are Military does for each and everyone of us. Not only that they have NO IDEA what are Military gives up so that they can live the life that they do. Its so sad to see grown adults act as if it is no big deal. Sorry that our son had to indure that. I hope that the female at the counter and United Airlines know what a privlage it is to be have our Military fly with them because there are pleanty of other airlines. I hope that female does not have any children that and that if she does no one would ever treat them with such disrespect.

Sorry once again that Our Son Your Son & My Marine Son experenced that.

A Very Proud Marine Mom to Millions of Marines....Oohary

Posted by: Carolyn Alvarado on 05/07/2012

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Kim Clark Avatar

Mother

Thanks so much Carolyn! I always look forward to your replies! :) We actually finally heard from the Governor's office, and they are referring it to the Iowa DOT as well, sooooooo, keep your finger's crossed and hope that we get some kind of positive outcome from all of this!

A mom of any Marine has the honor of being a mom of EVERY MARINE!! I love them all for what they do for our country, and making sure they get treated with respect is the least I can possibly do!

Posted by: Kim Clark on 05/26/2012

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